What matters arrives properly. What doesn’t — we help send back.

🚚 UK Shipping

• Free UK delivery on all orders over £100

• Orders ship within 1 working day

• Standard UK delivery time: 3–5 working days

• Tracked and securely packaged — always

🌍 International Shipping

At the moment, we only ship within the UK.
We know some of you ride further afield — and we’re working toward that.

When we’re ready to ship internationally, we’ll let you know here first.
Until then, feel free to reach out if you have questions. We’re listening.

↩ Returns & Exchanges

We offer a 40-day return window — just a little longer than most.
Not for effect. But because sometimes life moves fast, and a couple of days can slip by.
We believe a return shouldn’t be stressful. So we made room for that.

🛠 If there’s a fault or issue with the product:

We’ll cover the return cost, no questions asked.
Just let us know what happened — we’ll put it right.

💭 Changed your mind? That’s alright.

• Email us to request a return label

• Return shipping cost will be deducted from your refund, or

• You’re welcome to use your own courier if you prefer

• Returns must be unused and in original packaging

Refunds are issued to your original payment method, typically within 3–5 business days once your return is received and checked.

✉️ How to Start a Return

Please email us at garage@custombikeparts.co.uk
Include your order number and reason for return.
We usually reply within one working day.

🧭 A Few Things to Note

• All returns must be approved via email before being sent

• Unauthorised returns may not be accepted

• If your item is eligible for exchange, we’ll guide you through the simplest way to handle it

• Our team handles every return personally — no automated forms or outsourced replies

🪶 Why We Do It This Way

We’ve been on the customer side too.
We know how small things — timing, packaging, second thoughts — can weigh more than they should.
That’s why our return policy isn’t rigid. It’s realistic.
Because clarity and care go further than rules.