Refund policy
Returns & Exchanges
We offer a 40-day return window, giving you extra time beyond the typical 30 days. We understand life can be busy, and we want the process to be stress-free.
Faulty or Damaged Items
If your product arrives faulty or develops an issue, we’ll cover the return cost in full. Simply contact us and we’ll make it right — no questions askedChanged Your Mind
If you’ve changed your mind, you can still return your item:
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Email us to request a return label.
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The return shipping cost will be deducted from your refund or you’re welcome to arrange your own courier.
Return Conditions
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Items must be unused, uninstalled, and in their original packaging.
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Refunds are issued to your original payment method, usually within 3–5 business days after we receive and inspect the returned items.
How to Start a Return
Please email garage@custombikeparts.co.uk with your order number and reason for return.
We typically respond within one working day.