Privacy Policy

By offering less, we give you more.

Effective Date: [19.02.2025]

This Privacy Policy describes how MUND CustomBikeParts ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our website https://custombikeparts.co.uk.

1. Information We Collect

We collect the following types of personal data:

Order Information: Name, billing and shipping address, email address, phone number, payment details (processed securely via third-party payment gateways).
Account Information: If you create an account, we collect your login details and preferences.
Device Information: IP address, browser type, time zone, cookie data, and information about how you interact with our website.
Customer Support & Feedback: Information you provide when contacting us via email, forms, or other channels.

2. How We Collect Information

We collect information in the following ways:

When you make a purchase or attempt to make a purchase.
When you fill out a form (e.g. feedback, contact, or newsletter subscription).
When you browse our website and interact with pages or products.
From third-party services like payment processors and analytics tools.

3. Why We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders, including delivery and payment confirmation.
To communicate with you regarding your order or customer service requests.
To screen orders for fraud or suspicious activity.
To improve and optimise our website and services.
With your consent, to send you marketing communications (you can unsubscribe at any time).

4. Sharing Your Information

We only share your information when necessary:

With our payment processors (e.g. Shopify Payments, PayPal)
With shipping and logistics providers (e.g. Royal Mail, courier services)
With analytics and marketing providers (e.g. Google Analytics, Meta Pixel)
If required by law, regulation, or legal process

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain order information for at least 6 years to comply with legal and tax obligations.
If you request to delete your data, we will honour your request unless retention is required for legal reasons.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request deletion of your data (where legally applicable)
Object to or restrict how your data is used
Withdraw consent for marketing communications

To exercise any of these rights, please email us at:
garage@custombikeparts.co.uk

7. Cookies

We use cookies and similar technologies to:

Keep your shopping session active
Understand how visitors use our site
Improve website performance

You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

8. Third-Party Services

Please note that some third-party services (e.g. Shopify, payment gateways) have their own privacy policies. We recommend reviewing them if you wish to understand how your data is handled beyond our platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We recommend reviewing it periodically.